FAQ

Yes, our services include:

• Fairfax County – Weekly trash and recycling pickup
• Prince William County – Twice-weekly trash pickup and weekly recycling pickup

Pickup days vary by neighborhood. After signing up, we provide your personalized service schedule and reminders.

We observe major disposal‑facility holidays (such as New Year’s Day, July 4th, Thanksgiving and Christmas). On weeks with a holiday, your pickup may shift one day later. For example Monday moves to Tuesday, Tuesday to Wednesday, etc. The following week we resume your normal schedule.  We will notify you of any service changes during a Holiday week.

If roads in your area are deemed unsafe for our trucks (ice, snow, flooding), we may suspend service for that day. We will notify you of any service delays or cancellations due to weather or unsafe road conditions.

Yes! We provide bulk pickup for a variety of items, including:

• Furniture (mattresses, sofas, tables, etc.)
• Appliances
• Grills
• Large yard debris bundles

Bulk pickups must be scheduled in advance, and fees may apply depending on the item type and quantity. For more details or to get pricing for oversized/bulk items, please visit our bulk pickup page, email us at info@totalwasteva.com, or call 571.234.6434.

Yes, we provide weekly yard waste removal as part of our service. Please note that yard waste in plastic trash bags is not accepted by the landfill and will not be removed.

Accepted items include:

• Grass clippings & leaves (bagged)
• Small branches (bundled)
• Garden debris

See yard waste services for complete guidelines.

The following items cannot be disposed of in your regular trash pickup:

• Paint, chemicals, or hazardous waste
• Batteries
• Motor oil or automotive fluids
• Tires
• Propane tanks
• Construction debris
• Electronics (TVs, computers, etc. – disposal available upon request)

We accept typical recyclables including:

• Cardboard & paper
• Plastic bottles & containers
• Glass bottles & jars
• Metal cans

Rules may vary by county. A detailed guide is provided upon signup.

To avoid a missed pickup:

• Place your garbage bin by the curb the night before your scheduled day.
• Make sure the lid opens toward the street and wheels face your house.
• Leave at least 4 feet clearance from cars, mailboxes, poles or other carts.

If the bin is not curbside by collection time, we may not be able to service your address.

Residential customers are billed on a recurring subscription basis. Rates differ by county due to service schedules and disposal fees. Learn more on our services and pricing.

You have several convenient payment options:

• Online payment through your account portal
• Recurring automatic payments
• Mail-in check or money order (if applicable)
• Payment by phone (may include a small service fee)

Once you sign up, we’ll send you account details including your invoice and payment links.

Yes, discounted rates are available for HOA communities and multi-home contracts. Contact us for volume pricing.

You may cancel anytime with notice. Return your garbage and/or recycling bin(s) to avoid equipment fees. For assistance, contact customer support.

We recommend using our garbage and recycling bins for safe and efficient pickup. Personal cans may be used in some cases. Contact us to confirm.

If your garbage or recycling bin is damaged from normal use, we’ll repair or replace it at no cost.

• Call customer service: 571.234.6434
• Submit a request on our contact page
• Email support: info@totalwastea.com